Frequently Asked Questions (FAQ'S)
Booking & Reservations
How do I book a stay with Opulentia Holiday Letting?
You can book directly through our website, Airbnb, or Booking.com. Simply select your desired dates, choose a property, and follow the booking process.
What payment methods do you accept?
We accept major credit and debit cards, EFT payments, and secure online payments through Airbnb and Booking.com and our website.
Is a security deposit required?
Yes, a refundable security deposit may be required depending on the property. This will be outlined in your booking confirmation.
What is your cancellation policy?
Cancellation policies vary by property and platform. Please refer to the specific terms listed on Airbnb, Booking.com, or your direct booking confirmation.
Check-In & Check-Out
What time is check-in and check-out?
- Check-in: From 2:00 PM onwards
- Check-out: By 10:00 AM
Early check-ins and late check-outs may be available upon request and subject to availability. - Latest Check in till 8pm.
Is there a check in FEE?
Yes, if you check in after 7pm there will be a R200 check in administration fee.
How do I check in to my accommodation?
Most of our properties offer self-check-in with secure key boxes or digital locks. Some of our units have keys left at the concierge. Detailed instructions will be sent before your arrival.
Amenities & Services
Are the apartments fully furnished?
Yes, all our properties are fully furnished with modern luxury finishes, including kitchens equipped with appliances, cutlery, and cookware.
Do you provide cleaning services?
Yes, all stays include a pre-arrival clean and fresh linen. Additional cleaning services can be arranged for an extra fee. Please send us 1 day notice to facilitate the clean the next day. Payment will be made prior to the cleaner commencing the work.
Is Wi-Fi included in all properties?
Yes, all our accommodations come with free high-speed Wi-Fi.
Do you offer parking?
Yes, each unit includes 2 designated parking, either covered or underground. Parking details are provided in the property listing.
Location & Activities
Where are your properties located?
We manage luxury holiday rentals in Ballito, Dolphin Coast, South Africa, close to beaches, restaurants, and popular attractions.
What activities are available nearby?
Ballito offers stunning beaches, restaurants, shopping centers, hiking trails, water sports, dolphin-watching tours, and more. Check out our Experiences page for recommendations.
Policies & House Rules
Are pets allowed?
Some of our properties are pet-friendly. Please check the specific listing details or contact us before booking.
Can I host events or parties in the rental?
No, parties and large gatherings are not allowed to maintain a peaceful environment for all guests.
Is smoking allowed?
All our properties are strictly non-smoking. Smoking is permitted in designated outdoor areas only.
Contact & Support
What if I need assistance during my stay?
Our support team is available 24/7 for emergencies. You can contact us via phone, WhatsApp, or email for any inquiries.
How can I reach Opulentia Holiday Letting?
- Phone: 076 738 2523
- Email: [email protected]
- WhatsApp: 076 738 2523